ISSUE

We've seen organizations become "trapped" by technology. The system says we have to do things a certain way.

HOW WE CAN HELP

Technology can be a very powerful tool to help deliver value. We will ensure that the technology serves your process (and not the other way around!)

Work and Org Design

Many organizations are bogged down by underperforming processes. Often they don’t even realize what is causing the poor performance. We’ve seen this occur in organizations that have grown quickly and have not had the time or expertise to analyze and redesign their critical processes. We’ve also seen this occur in mature organizations where we hear: “we have “always done it this way…”.

 

We help your team to better deal with today's business complexities by minimizing complicatedness in your organization

ISSUE

People working in processes often do not fully understand the customer requirements. Further, they don't know what work preceeds their efforts.

 

HOW WE CAN HELP

We can help analyze your current performance and help your team to make it better. Our approach leverages tools and techniques that are often seen in “six sigma” or “lean” organizations however, we choose just what is right for your organization and situation so that you don't get bogged down with limited value activities.

ISSUE

In many organizations, the org structure takes precedence over the actual work required to deliver the best customer experience.  The results are underwhelming!

 

HOW WE CAN HELP

In an organization with high performing processes, the customer and the work take prioritiy and the processes are intentionally designed to deliver the requirements in the most efficient and effective way.